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Shopping Guide

Payment

Our store accepts PayPal and all major credit card payments, including Visa, MasterCard and American Express. All credit card payments are managed by Stripe, which ensures the security of all transactions.

Shipping

USA

Orders placed on the Lottie US storefront are delivered to the USA only. At the current time, we are unable to ship orders from our storefronts to the following countries:

 Canada, Australia, Russia, China, Brazil, UAE, South Africa, New Zealand, Norway, Iceland, Japan, Israel and S. Korea.

We suggest you use the store locator to find a local retailer.

 

Shipping charges

We offer 3 different types of shipping:

Standard Shipping 3-7 business days $4.95
Expedited Shipping 2 business days $9.95
Priority Shipping 1 business day $16.95

 

FREE Standard Shipping is available on orders over $50.00, after discounts are applied. 

 

EUROPE

Orders placed on the Lottie EU storefront can be shipped to EU countries.

We deliver to the following countries:

Germany, France, Spain, Italy, Belgium, Luxembourg, Netherlands, the Republic of Ireland, Portugal, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden.

All orders will be shipped from the UK. Please allow 5 - 9 business days for delivery.

 Shipping charges - All EU Countries

Orders between €0.00 - €44.99 €4.95
Orders €50.00 and above FREE SHIPPING

 

REPUBLIC OF IRELAND

Orders placed on the IRE store are shipped from Ireland. Please allow 2-3 business days for delivery.

UNITED KINGDOM

Orders placed on the Lottie UK storefront can be shipped to the UK.

Orders between £0.00 - £44.99 £4.95
Orders £45.00 and above FREE SHIPPING

 

UK Delivery

All orders placed on lottie.com and uk.lottie.com are delivered, fulfilled and packaged by Amazon.com’s “Fulfillment by Amazon” or FBA service. These are the estimated delivery dates that Amazon provides:

  •  Standard: 3-7 days depending on the final destination of the package.
  •  Expedited: 2 business days
  •  Priority: 1 business day

Shipping commences on the next business day after the order is placed (Business days are Monday through Friday, not including holidays).

Our goal is to ship your order as quickly as possible - subject to availability, receipt of payment, and credit authorization. (We will inform you if an item is temporarily out of stock).

Delivery Tracking Information

We will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. If any further information is required, please contact us at info@arklu.com and we will get back to you as soon as possible.


Refunds and Exchanges

We hope you will be completely satisfied with your Lottie products. Subject to an exception, if you wish to return an item to us, we aim to make it as quick and convenient as possible.

You can return or exchange your items within one month of purchase date.

You can contact us via info@arklu.com with a detailed explanation of the reason for return, and our dedicated customer service team will be happy to guide you through the process (we aim to respond within one-two working days).

We will send you a return shipping label, which we would kindly ask that you use when sending the item to our Amazon warehouse.

We cannot offer to refund shipping costs, the customer will need to cover any shipping costs incurred during this process.

Once the return has been approved, you will receive an email indicating the refunded price has been paid into the customer account, via the card/account used to originally purchase the item.

The refunded price should be paid into the correct account within 4-5 working days (length of time may vary according to your bank)

We at Lottie, reserve the right to reject any returns that are:

  •  Sent or communicated beyond the stated return period timeframe.
  •  Not in the same condition you received them (must be in original packaging)

Customer Service office hours 9-5 Monday to Friday (GMT).